FASTag Cyber Fraud on the Rise: How Scammers Target Users and Ways to Stay Safe

The growing use of FASTag for seamless toll payments has also opened doors for cybercriminals to exploit unsuspecting users. In recent months, fraudsters have adopted new tricks — from fake SMS links to counterfeit customer care numbers — to steal money directly from FASTag wallets and even bank accounts. If not careful, victims can lose thousands of rupees within minutes. Here’s a detailed look at how these scams work and the steps you should take to stay protected.

Fake SMS Links Becoming the Biggest Threat

Most FASTag-related scams begin with a fake SMS. The messages often claim that your FASTag KYC is pending or that your account will be blocked unless you click a link. Once the victim clicks on the link and enters banking details, fraudsters gain instant access and drain money from the FASTag wallet.

QR Codes Used as a Trap

Another method involves sending fake QR codes. Fraudsters convince users to scan these codes under the pretext of making payments or receiving refunds. Once scanned, the phone can be hacked, leading to not only wallet theft but also personal data leakage, including contact lists, photos, and banking credentials.

Lure of Cashback and Discounts

Scammers also exploit people’s desire for offers. Fake messages promising “cashback,” “exclusive discounts,” or “free gifts” are circulated. Many users, tempted by the deal, end up clicking malicious links and unknowingly give fraudsters access to their accounts.

Fraud Linked to NHAI’s Annual FASTag Pass

The National Highways Authority of India (NHAI) recently launched a ₹3,000 annual FASTag pass. However, cybercriminals have turned this into another fraud opportunity. Fake websites and advertisements offer counterfeit passes, tricking users into paying money that never reaches the official FASTag system.

Fake Customer Care Numbers Adding to the Risk

In several cases, victims searching online for FASTag customer care have landed on fraudulent numbers planted by scammers. A shocking incident in Mumbai saw a man lose ₹2.4 lakh after contacting a fake helpline number, which guided him into sharing sensitive banking details.

Cybercriminals’ Ever-Evolving Tactics

Experts warn that these fraudsters are constantly changing their strategies — from KYC-related scams to QR codes and fake helplines. The common aim is to manipulate users into clicking links, scanning codes, or sharing personal information.

Expert Advice: How to Stay Safe

• Only use the official NHAI website or FASTag mobile app for KYC updates, recharge, or customer support.

• Never click on links received via SMS or WhatsApp claiming to be FASTag-related.

• Do not scan unknown QR codes.

• Avoid searching for customer care numbers on random websites; instead, rely only on verified NHAI sources.

• Never share OTPs, passwords, or PINs with anyone, even if the caller claims to be from the bank or FASTag support.

Final Word: Caution Is the Best Protection

Cybercriminals are getting smarter by the day, but simple precautions can help you stay ahead of their tricks. Remember, legitimate FASTag services will never ask for sensitive details over calls, links, or messages. The next time you receive an unexpected SMS or see an attractive FASTag offer, pause before taking any action.

Staying alert and cautious is the only way to safeguard your money and personal data in today’s digital world.