Airtel down: Thousands of users report facing issues with making, internet data

Airtel customers are experiencing a service outage. Thousands of subscribers have reported disruptions with their mobile voice and data services. Some users have also complained about signal interruptions and even total blackouts. According to the outage tracking website Downdetector, reports of issues began around 10.44 am on Sunday. The problems peaked at 12.14 pm when over 7,000 users reported facing issues with making calls or accessing the internet. We at the TOI Tech Desk also encountered some problems with using Airtel’s data services, but faced no issues with calling. This is the second time in a week when Airtel's services went down, following service disruptions that affected thousands of users on August 19. Last week, more than 3,500 Airtel users complained about experiencing network issues.


Airtel down: How it's affecting users, areas and more


As per Downdetector data, 52% of Airtel users reported issues with accessing the calling network, while 32% of users were unable to use the internet. Meanwhile, another 17% users reported a complete blackout of Airtel’s network.

Airtel users from across the country are affected as network issues were reported from multiple cities, including Delhi, Jaipur, Ahmedabad, Mumbai, Hyderabad, Bengaluru, Chennai, Cuttack and Kolkata.


Airtel users report network outage on X

As the outage persisted, several users have voiced their concern on the microblogging site X, formerly Twitter. One user wrote, “@airtelindia your mobile network is completely down in our area. Even though Airtel broadband is working fine, your complaint system is facing connection error. What kind of system is this? 🤦🏽.”

“Airtel network down across Karnataka since morning. No calls, no internet. Please fix this ASAP @airtelindia @Airtel_Presence #AirtelDown #Karnataka #airtel,” another user noted.

A third user said: “Private sectors like Airtel has a very bad service, no response no accountability, @airtelindia , if you don’t get bill payment for one day you disconnect data, but when your service is down then you don’t get penalty, no network in my phone ( in IT capital of India) and not WiFi.”

“Forced digital detox, co-presented by Airtel 🤡” a fourth user joked.

Airtel has yet to share an official statement explaining the reason for the outage.