NEW DELHI: Former Indian Council of Medical Research (ICMR) chief Soumya Swaminathan has expressed frustration over her recent experience with Air India, calling it a "terrible experience". In a post on X (formerly Twitter), she said that despite being a loyal customer with sufficient mileage, she was unable to upgrade her Nairobi to Delhi flight scheduled for tomorrow.
“Terrible experience with @airindia – trying to upgrade with miles/payment for my Nairobi to Delhi flight tomorrow. Despite being a loyal member, enough mileage & hours online & on phone – dead end. Reasons given are illogical – why should the customer suffer your irrationality?” she wrote.
Swaminathan’s post adds to the growing list of complaints from frequent flyers about Air India's customer service and booking systems.
“Terrible experience with @airindia – trying to upgrade with miles/payment for my Nairobi to Delhi flight tomorrow. Despite being a loyal member, enough mileage & hours online & on phone – dead end. Reasons given are illogical – why should the customer suffer your irrationality?” she wrote.
Swaminathan’s post adds to the growing list of complaints from frequent flyers about Air India's customer service and booking systems.
You may also like
Israel extends missile alert time for long-range missiles from Yemen
Donald Trump boasts he's 'friends' with King Charles as he confirms date for trip to UK
Ange Postecoglou delivers Tottenham Europa League masterclass and Guglielmo Vicario's kind act
NHRC team to visit Malda refugee camp following Murshidabad violence
Thane Police Crack Bhiwandi Boy's Kidnapping And Murder Case; Accused Caught In Uttarakhand After 5 Years
